Terms and Conditions

 

 

 
 

 

Personal Data and GDPR

TC Medispa is compliant with The General Data Protection Regulation ( GDPR ) and the Information Commissioner’s Office guidelines. We only collect personal data that we need for our specified purposes that are related to our treatments in a safe manner.  We use the data to send automated reminder texts to clients 24 hrs before the appointments, occasional marketing emails advising on new treatments, promotions or change of our treatment procedures or our opening times. We periodically review the data we hold and delete anything we don’t need. Personal data of inactive clients more than 4 years old will be automatically removed from our database .We can guarantee that we will never pass on your personal data to a third party or sell your personal information.

Should you feel that you no longer want TC Medispa to store your personal data, please get in touch and we will delete any /all your data from our system within 48 hrs.

 

 

Bookings

We recommend you book your treatments in advance in order to receive your preferred date and time.

 

 

Arrival

We ask that all clients should arrive 10 minutes prior to your appointment New clients are required to complete a salon Consultation Form.

 

 

Lateness

Please be advised that late arrivals will result in a reduction of treatment time. We regret that it may be necessary to treat appointments as cancelled if clients arrive more than 15 minutes late.

 

 

Cancellation

We operate a 24hr cancellation policy and respectfully request that any/all changes to appointment be made within this time frame. We will charge a 100% no-show fee to any appointments that are missed.

 

 

Mobile Phones

In order that you benefit fully from your time with us, as a courtesy to other clients, we ask that mobile phones be put on silent mode. All calls should be taken outside the salon.

 

 

Children

We are delighted to offer treatments for children under 16, however they must be accompanied by an adult for the whole duration.

We understand at times it is necessary to bring your children to the salon, however, we kindly ask parents to be mindful of other treatments going on and the importance of keeping the noise down.

 

 

Courses

All treatments can be bought as a course ( buy 5 get one free ) Please note all course items are non- transferable or refundable.

 

 

Products 

Please buy your beauty products from a reputable seller and make sure it is a legitimate brand name, not a counterfeit, as you could expose yourself to health risks.

 

 

Valuables

TC Medispa accepts no responsibility for loss of valuables and jewellery at any time on the salon premises.

 

 
 
 

For advice and to book an appointment

01372 462290